Virginia Department of Motor Vehicles in 100 Free Court

Customer Reviews about Virginia Department of Motor Vehicles:

• ★ ☆ ☆ ☆ ☆
  Having dealt with the DMV over different states, I can safely say my experience here was the worst. Never in my time had I dealt with so many people who had different conclusions to a simple process. What should have taken 20 minutes at the desk turned into a combined five hours and two separate visits. The task I needed to complete was nothing monumental; only that I update my insurance information with the DMV so that my license doesn't get suspended... no problem. Seeing how the DMV is only a small drive, I visited them at ~3:30 PM and wasn't seen till ~4:45 PM. Thinking I would need to show my insurance information showing I have been covered for some time, I was profoundly mistaken. I was to show proof for a specific day not for a broad time in which I am insured. Not only does my Proof of Insurance continue until next year, the date needed was between the start and end day of my coverage. Confused but willing to have this issue resolved quickly, I was given the task of calling my insurance to show I had insurance for the specific date and FAX it to the DMV office. With a FAX number in hand, the office closed, and I was ushered out. A task for tomorrow, no huge deal. Returning and issued my number ~10:40 AM, I spoke with my insurance provider (who was just as confused as me about the date compliance) and the information needed was FAXed to the number provided. Once called at ~12:20 PM, I was told I had the wrong FAX number, provided a new one and placed back in the queue. After another phone call to correct the FAX, I was called ~20 minutes later to another employee to find out the second FAX number was wrong. Back in the queue once again, I made another phone call and had the information emailed to me in the event that FAX number was wrong (third time is the charm). Finding a manager as I finished the call, he retrieved my information but was asked to wait till my number is called again (already at this point was far gone.) After waiting ~30 minutes, I am called to meet with a third person who had terrible news for me. The information I was asked to provide (the specific date showing I was insured) wasn't enough to show I was adequately insured. I was to show Proof of Insurance... the original document I provided on my first date... the document that shows that even covers the date needed. I had provided this document every time I spoke with a new person, but for whatever reason, that document was not what they sought after. I am unable to understand what the major malfunction is with this process. How is it I get three different people and three different answers? I do not place the blame on the front line employees what so ever. Every person I spoke with was professional and sympathetic enough, but there are only so many times I get passed a wrong FAX before it becomes annoying. There are a lot of procedures they need to know, and every person they meet do present unique problems they need to tackle best they can. However, on the ticket, I read (and paraphrasing) "Not a first come, first serve system. Tickets are done based on wait times, issue and expertise." Get Real! I understand how busy things can be, but this process was unneeded and unreal. A process that could have been done on the first visit took five hours between two days. What seemed like a process of going online (yes, I did ask and was told I could not) was made into a test of patience. So upset by the whole ordeal, I couldn't find the ability to be upset or angry, but amazed. At the end of it all, I would much rather partake the sweet, sweet embrace of death over reliving this experience. TL;DR : Long wait times, confusion of documents needed, what's the FAX number? Friendly and professional employees are a plus! Can't say I had any issues with the front liners in the trenches.
  By Ian Ras, August 11, 2017
• ★ ☆ ☆ ☆ ☆
  Just what you would expect from a Government run agency. My simple license renewal, it couldn't be done online because DMV requires a eye test every other renewal. I arrived at 11:00 am and left 2:00 pm and that is without complication. 3 hours of wasted time. As mentioned, there are 13 booths, they only use 4-6 at any time. I talked to people who had been there since 8:30 am. A PATHETIC SYSTEM. This one is no worse than any. THEY ARE ALL HORRIBLE.
  By Allen Brady, January 21, 2017

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